Frequently Asked Questions
Reservations
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Full pre-payment of room and tax for entire stay required within 24 hours of booking through payment link. Reservation is not guaranteed without a full pre-payment and will be automatically cancelled from the system. No refunds for cancellations and/or modifications.
If you have any questions, please contact our Reservations Department at reservation@paradisosaipan.com or contact us using the online-chat facility or Contact Us page.
A reservation is guaranteed with a valid credit or debit card. Major credit and debit cards are accepted.
All guests are required to present photographic identification at check-in. The lead guest must also present a valid credit card. A small credit card hold will be made on check-in and released on check-out less the cost of any services that have been charged to the room and less the cost of any damage charges.
Major credit or debit cards are accepted for room deposits.
If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds.
Paradiso Resort & Spa is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.
You must be a minimum 18 years of age to make a reservation and stay at our resort. Guests under the age of 18 years must be accompanied by a legal parent or guardian.
Published room rates do not include 15% taxes & service charge, accommodation tax applicable to all room nights. Taxes will be added to total charges at check-out unless your accommodation has been pre-paid. Tax rates are subject to change without notice and any increases will be passed on to the guest.
BEST RATE GUARANTEE
We guarantee that you will get the lowest rate available when you book on our website (if you find a lower rate, we will match it and give you a free upgrade*)